How can we help?
Most questions are below. Anything else, email a human at support@scanforcards.com — we reply in under 24 hours, every day.
Extension isn’t scanning anything.+
Make sure you’re signed into Instagram in the same Chrome profile. From Settings → Connected accounts, hit Reconnect IG. The scanner pauses automatically if your IG session expires.
I’m not getting Telegram alerts.+
Open the bot, send /start, then in Settings → Notifications hit Reconnect. The first message from the bot has to come from you for Telegram to allow the bot to message you.
A match looked wrong — confidence was high but the card was different.+
Tell us. Forward the match URL to support@scanforcards.com and we’ll retrain on that example. Low-confidence misses don’t hurt; false positives do.
I want to scan an account that’s private to me.+
You can — as long as you already follow them. The extension uses your own IG session, so anything you can see on the web, it can read.
Can I import a watchlist from a spreadsheet?+
Dealer plan only, for now. Drop a CSV in Settings → Import. Hunter users can request a one-time import by emailing support.
How do I cancel?+
Settings → Billing → Cancel. No questions. Your match history stays accessible for 30 days in case you change your mind.
Scan For Cards is built and operated by Scan For Cards, Inc. in Brooklyn, NY.
Mailing address available on request. For Chrome Web Store inquiries, use the support email above.